Swedish

Abstract

This paper examines a contemporary crisis, the COVID-19 pandemic, and how healthcare managers in Swedish intensive care regulated the emotions of their employees during this time. The study was conducted using semi-structured interviews with 13 healthcare managers that had worked in Swedish intensive care during the COVID-19 pandemic and adopted a theoretical framework integrating models from the field of emotion regulation and job demand-resources theory. According to the research, managers used four main strategies to regulate employee emotions: cognitive change, attentional deployment, situation modification, and response modulation. Additionally, it was found that an imbalance between job demands and job resources negatively impacts the interpersonal emotion regulation process through exhaustion and reflective processes through time constraints.